Run recovery end to end — case assignment, telecall & field-visit logging, notifications, legal notices, and a full per-case timeline.
Everything you need to recover faster
Case Assignment & Field Visit Logging
Assign or unassign collection cases to any active agent instantly. Agents log every telecall and field visit with PTP commit date, customer attitude (Polite / Rude / Medium), no-reply flag, GPS coordinates, and selfie proof — all stored against the case for full auditability.
SMS Notifications on Payment Events
When a payment is collected, an SMS notification is sent to the assigned agent confirming receipt. SMS is delivered via a configurable provider (Twilio, MSG91, or TextLocal) set through environment variables — no hardcoded dependency on any single vendor.
Event-Based Email Templates via AWS SES
Create HTML email templates with dynamic variables, sync them to AWS SES, and trigger them automatically on system events — task created, accepted, completed, and more. Templates are grouped by module and sub-module, can be enabled or disabled per event, and maintain a full edit history.
Collection Dashboard with PTP & Stage Analytics
Live KPIs: Total Cases, Pending, Completed, Total Due Amount, Collected Amount, and Today's Total. Stage-wise breakdown across Pending (active PTP), Partially Paid, Expired (broken PTP), and Completed — with branch-wise and loan-type charts and a one-click export.
Action Request Workflow with PDF Notice Generation
Agents raise action requests — Company Notice, Legal Notice, One Time Settlement, or Legal Procedure — with remarks. Managers approve or cancel from the Actions dashboard. Legal Notice and Company Notice PDFs are auto-generated on approval and every action is logged to the case timeline.
Case Flags, Custom Tags & Full Timeline
Flag any case with a custom remark to mark it for escalation or special attention. Add custom tags per case for filtering and grouping. Every event — payment received, follow-up logged, flag added, notice raised, status changed — is recorded in the case timeline with the agent name, timestamp, and action type.
Due today? Collected by evening.
End-to-end collection management — from case assignment to payment receipt
Your Entire Recovery Portfolio at a Glance
Monitor every dimension of your collection operation from one command centre. Track case health, recovery efficiency, today's collections, and follow-up status — with role-based KPI visibility built in.
Got a Question?
Everything you need to know about Fundflick Collection Management.
You can assign or unassign any case to an active agent instantly, and the Daily View shows what each agent did today so supervisors can hand unworked cases to the right field agent in seconds.
Agents log each telecall and field visit against the case with a PTP commit date, customer attitude (Polite, Rude, or Medium), a no-reply flag, GPS coordinates, and selfie proof, all stored for full auditability.
Field agents record payments on the spot via Cash, UPI, Net Banking, or QR Code with extra charges, remarks, and selfie proof, and an SMS notification is sent to the assigned agent confirming receipt.
SMS is delivered through a configurable provider (Twilio, MSG91, or TextLocal) set via environment variables, and HTML email templates are synced to AWS SES and triggered automatically on system events such as task created, accepted, or completed.
Agents raise action requests (Company Notice, Legal Notice, One Time Settlement, or Legal Procedure) with remarks, managers approve or cancel them, and Legal Notice and Company Notice PDFs are auto-generated on approval.
Every case carries flags and custom tags for filtering, plus a full timeline recording each event (payment received, follow-up logged, notice raised, status changed) with the agent name, timestamp, and action type. The dashboard rolls these up into PTP and stage-wise analytics.
Maximize your collection efficiency
Reduce NPAs, automate follow-ups, and track every rupee with Fundflick's intelligent collection management platform.
Start Managing Collections